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FAQ

A website project can be a daunting process. Here are some answers to some common questions.

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If you have a question not covered below, please email me at hello@kjkdesigns.co.uk.

Frequently asked questions

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Contact us

    How do I cancel my subscription?

    You can cancel your subscription at any time by emailing me.

    What happens if my website goes down?

    If something happens and your website needs immediate attention, I will be there to assist you. I have automatic website backups ready if we need to recover your website.

    How much does a freelance website designers charge?

    You can access my prices here.

    Do I own my website?

    Yes, the final website will be 100% owned by you.

    Does my website need an SSL Certificate?

    All websites I built are secured (green padlock next to the web address) with an SSL certificate. Having an SSL certificate is a factor Google uses and impacts search rankings. In addition, customers are becoming more aware of Internet dangers and how hackers can steal personal data.

    Do you provide web hosting services?

    Yes, but I always ask my clients if they want to keep their current provider or swap to a new one. If you are interested in web hosting services, please get in touch with me.

    Will I be able to edit my website after you built it?

    Yes, I use WordPress as Content Management System (CMS). The platform is pretty easy to use and do not require heavy knowledge in coding or web development. This will allow you to update images and texts as you want.

    Do you work with international clients?

    Yes, I use Trello to collaborate with my international clients.

    What are your payment terms?

    Payment is split into two parts: – 50% upfront – 50% before launching the website.

    Do you offer maintenance/ongoing support packages?

    Yes. Please get in touch with me or visit the dedicated page.

    Can you help with the maintenance of the website after launch?

    For up to two weeks after launching the website, I’ll fix or repair any broken feature. For an ongoing maintenance package, please get in touch with me.

    Will you optimise my website for search engines?

    The website will be built with on-page SEO to ensure that Google will love your website. I will ensure that SEO standards are applied to the website and optimise speed. SEO is an ongoing process, so after the website launch, you should keep investing in search engine optimisation to drive traffic to your website.

    What do I need to provide you with to get started?

    To get started, the following content will be needed:
    • Branding – A vectored version of your logo, in ai, eps or SVG file; the colour scheme to use and any marketing materials you have.
    • Photos – High-quality images for your product or service to showcase the best of your business. If you don’t have these yet, we can use stock images to illustrate sections of your website.
    • Copy – The most essential element of your website with photos is how you will engage with potential customers.

    How long will my website project take?

    Depending on the size of the project and the time allocated to collect content, information and feedback, projects take 3 to 5 weeks to be completed.

    How much does a website cost?

    My starting price is £499, for a one-page website. For e-commerce websites, the minimum investment is £1499.